Let’s imagine customer experience in a post-Covid world. We ought to anticipate that the modifications in client preferences and enterprise fashions will outlast the rapid disaster. Once customers acclimate to new digital or distant styles, I expect a few of them to ultimately vary individuals’ expectations, accelerating shifts already beneath the approach earlier than the disaster.
Digital nomadism, philanthropy, and sustainable development objectives (SDG) might be widespread key phrases in 2021, and we’ll also see speedy modifications in prime technological and enterprise innovation — all primarily based on individuals’ expertise through the pandemic. Here are several techniques and enterprise traits we’ll see in 2021.
Trend 1: Drug development revolution with superior Covid-19 testing and vaccine development
Covid prompted a significant shakeup within the drug trade, making it faster and simpler to trial medication. Researchers have put many conventional clinical trials on maintaining, or they’ve shifted to a digital construction by performing consultations online and amassing knowledge remotely. Remote clinical trials and different modifications might completely alter pharmaceutical development.
We’ve seen speedy Covid-19 check package developments everywhere globally, in addition to the rapid growth of vaccines by U.S. and U.Ok.-based pharmaceutical firms: Pfizer, Moderna, and AstraZeneca.
Both Pfizer and Moderna have developed mRNA vaccines, the primary human historical past and significant technological improvements. We will see additional enhancements all through 2021 in each Covid-19 check kit and new vaccine candidates.
Trend 2: Continued enlargement of distant working and videoconferencing
This space has seen speedy progress through the pandemic, and it’ll possibly proceed rising in 2021.
Zoom, which grew from a startup in 2011 to going public in 2019, turned a family title through the pandemic. Other present giant company instruments comparable to Cisco’s Webex, Microsoft’s Teams, Google Hangouts, GoToMeeting, and Verizon’s BlueJeans offer state-of-the-art video conferencing methods, facilitating remote work throughout the globe.
Startups Bluescape, Eloops, Figma, Slab, and Tandem have all supplied visible collaboration platforms enabling groups to create and share content material, work together, observe tasks, prepare workers, run digital team-building actions, and extra.
Users can create a digital workplace that replicates working collectively in an individual by letting colleagues talk and collaborate simply.
Trend 3: Contactless supply and delivery stay because the new regular
The U.S. has seen a 20 p.c enhance in choice for contactless operations, with varied industries implementing various processes.
No-contact supply is the new regular. DoorDash, Postmates, and Instacart all supply drop-off supply choices, reportedly borne from buyer needs to reduce bodily contact. Grubhub and Uber Eat also grew their contactless delivery choices and can proceed to take action in 2021.
China-based supply apps like Meituan, the primary firm in China to implement contactless delivery in Wuhan, started utilizing autonomous autos to help fulfill grocery orders. While Meituan examined this final technology yr, the corporate lately launched this service publicly.
China will not be the one nation trying to push robotic deliveries into its subsequent section. U.S.-based startups Manna, Starship Technologies, and Nuro tackle this drawback utilizing robotics and synthetic intelligence-based functions.
Trend 4: Telehealth and telemedicine flourish
Institutions, particularly in health care, are working to decrease the publicity of Covid-19 to sufferers and staff. Many non-public and public practices have begun implementing extra telehealth choices comparable to doctor-patient video chats, A.I. avatar-based diagnostics, and no-contact-based treatment supply.
Telehealth visits have surged by 50 p.c in contrast with pre-pandemic ranges. Since then, Forrester Research predicted the variety of U.S. digital care visits would attain virtually a billion early in 2021.
Teladoc Health, Amwell, Livongo Health, One Medical, and Humana are several public firms providing telehealth providers to fulfill their present wants.
Startups will not be far behind. Startups like MDLive, MeMD, clinic, Ok Health, 98point6, Sense.ly, and Eden Health have also contributed to assembly the rising wants in 2020 and can provide inventive options in 2021. Beyond telehealth, in 2021, we will anticipate seeing health care developments in biotech and A.I., in addition to machine studying alternatives (instance: Suki AI) to assist analysis, admin work, and robotic health care.
Trend 5: Online training and e-learning as a part of the tutorial system
Covid-19 fast-tracked the e-learning and online training trade. During this pandemic, 190 international locations have enforced nationwide college closures sooner or later, affecting virtually 1.6 billion individuals globally.
There is an effective alternative with colleges, schools, and even teaching facilities conducting lessons through videoconferencing. Many establishments have indeed been advisable to pursue a portion of their curriculum online even after every part returns to regular.
17zuoye, Yuanfudao, iTutorGroup, and Hujiang in China, Udacity, Coursera, Age of Learning, and Outschool within the U.S., and Byju’s in India are a number of the prime online studying platforms which have served the worldwide group through the pandemic and can proceed to take action in 2021 and past.
Trend 6: Increased development of 5G infrastructure, new functions, and utilities
There is little doubt that demand for higher-speed web and a shift towards well-connected properties, sensible cities, and autonomous mobility have pushed the development of 5G-6G web technology. In 2021, we’ll see new infrastructure and utility or software development updates from the big companies and startups.
Many telcos are observed to ship 5G, with Australia having rolled it out earlier than Covid-19. Verizon introduced an enormous enlargement of its 5G community in October 2020, which can attain more than 200 million individuals. In China, 5G deployment has been occurring quickly. But Ericsson is main the cost globally. More than 35 international locations have already launched industrial 5G providers.
Startups like Movandi are working to help 5G switch knowledge at higher distances; startups together with Novalume help municipalities handle their public lighting community and smart-city expertise by way of sensors. Nido Robotics is utilizing drones to discover ocean flooring.
Through 5G networks, these drones help navigate higher and use IoT to help talk with units on board. Startups like Seadronix from South Korea use 5G to help energy-autonomous ships. The 5G networks allow teams to work collectively in actual time and help allow vessels to journey unmanned.
The development of 5G and 6G technology will drive smart-city tasks globally and assist the autonomous mobility sector in 2021.
Trend 7: A.I., robotics, web of issues, and industrial automation develop quickly
In 2021, we anticipate seeing enormous demand and speedy progress of synthetic intelligence (A.I.) and industrial automation technology. As manufacturing and provide chains are returning to the entire operation, workforce shortages will turn out to be a critical problem. Automation, with the help of A.I., robotics, and the web of issues, might be a various necessary answer to function manufacturing.
Some of the highest technology-providing firms enabling trade automation with A.I. and robotics integration embrace:
UBTech Robotics (China), CloudMinds (U.S.), Bright Machines (U.S.), Roobo (China), Vicarious (U.S.), Preferred Networks (Japan), Fetch Robotics (U.S.), Covariant (U.S.), Locus Robotics (U.S.), Built Robotics (U.S.), Kindred Systems (Canada), and XYZ Robotics (China).
Trend 8: Virtual actuality (V.R.) and augmented reality (A.R.) applied sciences utilization rises
Augmented actuality and digital actuality grew considerably in 2020. These immersive applied sciences at the moment are a part of regular life, from leisure to enterprise.
The immersive applied sciences from A.R. and V.R. improvements allow an unimaginable supply of transformation throughout all sectors. A.R. avatars, A.R. indoor navigation, distant help, integration of A.I. with A.R. and V.R., mobility A.R., AR cloud, digital sports activities occasions, eye monitoring, and facial features recognition will see paramount traction 2021. Adopting A.R. and V.R. will speed up the expansion of the 5G community and increase web bandwidth.
Will play a prominent position in shaping our world within the near future, not solely due to A.R.’s and V.R.’s varied functions but also because of the flag service of all virtualized applied sciences.
Trend 9: Continued progress in micro-mobility
While the micro-mobility market had seen a pure slowdown originally of Covid-19 unfold, this sector has already recovered to the pre-Covid progress degree. E-bikes and e-scooters utilization is hovering since they’re seen as handy transportation alternate options that also meet social distancing norms. Compared to the pre-Covid days, the micro-mobility market is predicted to develop by nine p.c for personal micromobility and 12 p.c for shared micro-mobility.